Versand

Last Updated: July 14, 2026

At RIDGE SUPPLY, we work with trusted shipping partners to deliver your order as safely and efficiently as possible. This Shipping Policy explains our processing times, estimated delivery schedules, shipping destinations, and customer responsibilities.

Shipping Destinations

We currently deliver orders to customers located in:

United States
United Kingdom
Canada
Australia
New Zealand

At this time, shipping to countries outside these regions is not generally available.

If your country is not listed, feel free to contact our customer support team before placing an order.

📩 support@ridgesupply.com

Order Processing

After your purchase has been confirmed, orders are generally prepared for shipment within 1–3 business days.

Processing times may be extended during holidays, promotional campaigns, or periods of unusually high order volume.

Orders are processed Monday through Friday, excluding public holidays.

Estimated Delivery Times

After an order has been dispatched, estimated transit times are typically:

Destination Estimated Delivery
United States 7–10 Business Days
United Kingdom 7–10 Business Days
Canada 7–10 Business Days
Australia 7–10 Business Days
New Zealand 7–10 Business Days

Overall delivery generally occurs within 8–13 business days, including order processing.

Please note that delivery estimates are not guaranteed.

Shipping Partners

Depending on the destination and shipping availability, your order may be delivered by carriers including:

FedEx
Royal Mail
DPD
Canada Post
Australia Post
NZ Post

Equivalent logistics providers may occasionally be used when operationally necessary.

Large orders may be divided into multiple shipments, each with its own tracking information.

Order Changes and Cancellations

If you need to modify or cancel an order, contact us immediately after your purchase.

📩 support@ridgesupply.com

Requests can only be accommodated before warehouse processing begins.

Once fulfillment has started, cancellations may no longer be possible. In such cases, customers may request a return after delivery in accordance with our Refund Policy.

Tracking Information

When your order leaves our warehouse, a shipping confirmation email containing your tracking number will be sent automatically.

Tracking updates may require 24–48 hours before becoming visible through the carrier's system.

Delivery is considered complete once the carrier records the package as delivered to the shipping address provided during checkout.

Alternative Delivery Services

Some carriers may offer optional services such as:

Pickup locations
Delivery rescheduling
Parcel lockers
Delivery to neighbors
Safe place authorization

If you voluntarily select these carrier options, RIDGE SUPPLY cannot accept responsibility for any resulting loss, theft, delay, or damage.

Lost, Missing, or Stolen Packages

If your package appears to be missing after being marked as delivered, we recommend that you:

Verify your shipping address
Check with neighbors or household members
Contact your building management
Reach out directly to the shipping carrier

Claims regarding non-delivery should be reported within 7 days after the recorded delivery date.

Once a carrier confirms successful delivery, responsibility for the package transfers to the recipient.

Customer Shipping Information

Customers are responsible for providing complete and accurate delivery information, including:

Full name
Street address
Apartment or unit number (if applicable)
City
State or Province
Postal or ZIP Code
Country

RIDGE SUPPLY is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping information.

Refused or Unclaimed Shipments

Packages refused by the recipient or returned because they were not collected may incur return shipping and handling charges.

Any applicable deductions will be processed according to our Refund Policy.

Customer Support

If you have questions regarding shipping, delivery updates, or package tracking, our support team is available to assist you.

We aim to respond to all inquiries within 24 business hours.

Customer Support

📩 support@ridgesupply.com

RIDGE SUPPLY
United States